Wi-Fi Calling TutorialUse Wi-Fi Calling to talk and text over an active Wi-Fi connection. Wi-Fi Calling lets you talk and text from indoor locations where it’s hard even for a strong cellular signal to reach. Wi-Fi Calling can be used in the Domestic Coverage Area (U.S., Puerto Rico, and U.S. Virgin Islands) and from most international countries.
- You can make calls to domestic numbers and receive calls with no additional charge and no impact on voice call airtime usage.
- For international calls, the rates from your calling plan or international long distance package apply.
- Your calls to premium numbers such as 411 will be billed at standard premium rates.
Text messages you send or receive with Wi-Fi Calling count the same as regular text messages. You will be charged according to your current rate plan.
Tutorial To use Wi-Fi Calling, you need an iPhone 7 or other with supported carrier.
Place Wi-Fi calls from your iPhone
- Turn on Wi-Fi calling in Settings > Phone > Wi-Fi Calling. You might need to enter or confirm your address for emergency services.*
- If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling.
Make and receive Wi-Fi calls from another device
If your carrier supports Wi-Fi Calling on iCloud-connected devices, you can also make and receive Wi-Fi calls on other devices. You can use Wi-Fi Calling on these devices, even if your iPhone isn't on the same Wi-Fi Network or turned on:
- iPad or iPod touch with iOS 10 or later
- Apple Watch with watchOS 2 or later
- Mac (2012 or later model) with OS X El Capitan
- Wi-Fi Calling isn't available on Mac Pro (Mid 2012).
To place a Wi-Fi call from your iPad, iPod touch, Apple Watch, or Mac, follow these Wi-Fi Calling Tutorial steps by step :
- Call from your iPad, iPod touch, or Mac
- If you haven't added your device yet which allows it to use Wi-Fi Calling add it.
- Open FaceTime.
- Tap Audio.
- Enter a contact or phone number and tap Wi-Fi call .
Call from your Apple Watch
- Open the Phone app.
- Choose a contact.
- Tap Wi-Fi call.
- Select the phone number or FaceTime address that you want to call.
Make sure that the device you want to add has the latest version of software. Then follow these steps:
- On your iPhone, go to Settings > Phone and turn on Wi-Fi Calling, then turn on Calls on Other Devices.
- Tap Add Wi-Fi Calling For Other Devices.
- On your other devices, sign in to iCloud and FaceTime with the same Apple ID and password that you use on your iPhone.
- On your iPad or iPod touch, go to Settings > FaceTime > Calls from iPhone and tap Upgrade to Wi-Fi Calling.
- On your Mac, open FaceTime and choose FaceTime > Preferences > Settings and select Calls From iPhone > Upgrade to Wi-Fi Calling.
- When a six-digit code appears, enter it on your iPhone and tap Allow.
- On Apple Watch, Wi-Fi Calling turns on when Calls on Other Devices is enabled.
On your iPhone, make sure that Wi-Fi Calling and Allow Calls on Other Devices are on, and that your device appears under Allow Calls On.
Make sure that you're using the same Apple ID for FaceTime and iCloud on your iPhone and your other device.
Tutorial to Remove a device
If you don't want to use Wi-Fi Calling from one of your devices, you can remove it:
- On your iPhone, go to Settings > Phone > Calls on Other devices.
- In the list of devices, turn off Wi-Fi Calling for the device that you want to remove.
- To turn off Wi-Fi Calling on your Apple Watch, go to the Watch App on your iPhone, tap Phone, then tap Wi-Fi Calls.
If you can't turn on or use Wi-Fi Calling, make sure that your carrier offers Wi-Fi Calling and that your devices have the latest software. Then, follow these steps if you can't turn on Wi-Fi Calling or make a Wi-Fi call. Wait two minutes before you go from one step to the next.
- Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on.
- Restart your iPhone.
- Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.
- Turn Wi-Fi Calling off and then on again.
- Go to Settings > General > Reset and tap Reset Network Settings.
- FaceTime isn't available in all countries or regions.
AT&T Wi-Fi Calling Tutorial
1. Download the AT&T Recharge mobile app from your smartphone app store.*
2. Log in using your myAT&T username and password. (Or, create your myAT&T account today.)
3. Select your AT&T mobile number that will be charged for the credits.*
4. Choose a one-time credit of $10, $15, $20, or $30.
5. Enter the prepaid customer’s country code, mobile number, name, and address.**
6. Confirm your order, and you’re done.
*You must be an AT&T wireless customer to use this service. GoPhone® and Cricket® accounts are not eligible. A service charge of up to 15% will be applied, plus any applicable taxes. Compatible device required. Please check our list of compatible devices.
**Your family member or friend needs prepaid cell phone service in one of these countries to receive your AT&T Recharge credit: Mexico, Barbados, Belize, Colombia, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Panama, or Peru.
Tutorial To use AT&T Wi-Fi Calling
To use Wi-Fi Calling you'll need:
A Wi-Fi Internet connection.
A Wi-Fi Calling capable device.
iPhone: 6, 6 Plus, 6s, 6s Plus, and SE with iOS 9.3 or later.
Android: LG G4.
A postpaid AT&T wireless account provisioned with HD Voice.
Note: Service limitations and TTY limitations for 911 calls apply.1 911 calls will drop if the Wi-Fi connection is lost.
Wi-Fi Calling can be used with almost any Wi-Fi Internet connection. Many Wi-Fi networks need login credentials for access. Call, text, and retrieve Visual Voicemail messages just like you do on the cellular network. You’ll need to use a cellular data network connection to:
Set up your Visual Voicemail
Reset your Voicemail password
Turn on Wi-Fi Calling
- To learn how to set up your Wi-Fi Calling:
- Go to Device Support.
- Select, confirm, or change your device.
- Select View All Solutions.
- Select Calling > Wi-FI Calling to view instructions.
Your phone may have a setting to Keep Wi-Fi on during sleep. We recommend keeping this setting turned on so that you don’t miss calls when your phone is in Sleep mode. If you have an iPhone you can learn more from Apple support, see Make a call with Wi-Fi Calling.
How Wi-Fi Calling chooses a network
When Wi-Fi Calling is active and you’re connected to a Wi-Fi network:
While in the U.S., Wi-Fi Calling is used when a cellular network signal is weak or unavailable. If your phone is registered to an active MicroCell and within its range, the phone will use the MicroCell connection. While outside the U.S., your phone will use the Wi-Fi network when both a Wi-Fi and cellular network are available.
Note: The U.S. domestic coverage area includes the U.S., Puerto Rico, and U.S.V.I.
Wi-Fi Calling Tutorial Placing 911 calls
E911 service may be limited when compared to traditional 911 service. When you place a 911 call, the call goes over the cellular network when possible. If Wi-Fi Calling must be used to call 911, we route your call based on location data from your device and the Wi-Fi network.
If you lose your Wi-Fi connection during a 911 call, your call will disconnect.
Locating you when you call 911
When we can’t determine your location from the data, we’ll use your emergency 911 (E911) address. It's important to provide the address where you’re most likely to use Wi-Fi Calling, so it may be different from your home address. For example, you may have network coverage at home but use Wi-Fi Calling at a family member’s home. You can update the E911 address at any time in the Wi-Fi Calling menu.
Keep the E911 address of your Wi-Fi Calling location up to date. Service may be delayed or unavailable if we can’t locate you and you use Wi-Fi Calling at a location other than the E911 address you entered on your device.
Billing for Wi-Fi Calling
Wi-Fi Calling billing is based on the number being called or messaged.
Wi-Fi Calling calls won't deduct from your smartphone calling plan minutes when calling to the U.S., Puerto Rico, or U.S. Virgin Islands. This applies even if you're traveling abroad and call a U.S. number.
International long distance calls
Wi-Fi Calling calls to international numbers will be billed international long distance calling rates based on your rate plan or your international long distance package. This applies no matter where the call is made from. Current rates and available packages can be found at att.com/worldconnect.
Wi-Fi Calling calls to premium numbers such as 411 will be billed standard premium rates.
Send or receive messages using Wi-Fi Calling
Both domestic and international SMS and MMS messages count against usage limits. Rates are based on your existing rate plan or international package.
Wi-Fi Calling to HD Voice: When leaving Wi-Fi Coverage, calls will transition from Wi-Fi Calling to HD Voice when HD Voice coverage is available. Calls will drop if there is no HD Voice coverage or the device is in airplane mode. 911 calls will always disconnect if you lose your Wi-Fi connection.
HD Voice to Wi-Fi Calling: Calls will transition from HD Voice to Wi-Fi Calling if you are actively connected to the Wi-Fi network. Calls will drop if you are not actively connected to the Wi-Fi network.
Wi-Fi Calling indicator
You can see at a glance if your device is using Wi-Fi Calling for calls. You can see the connected Wi-Fi network name in the Wi-Fi settings menu.
iPhone: Displays AT&T Wi-Fi next to the Wi-Fi icon in your phone's status bar.
Android: Displays a plus (+) sign next to the Wi-Fi icon in your phone’s status bar. Displays a Wi-Fi icon on the Start call and End call buttons and on the active call status indicator.
Wi-Fi Calling doesn’t support calls to:
- Democratic People’s Republic of Korea
- Saudi Arabia
- Syrian Arab Republic
- United Arab Emirates
AT&T Recharge works on iOS® (version 8.1 and higher), Android™ OS (version 4.4.2 and higher) including Android™ M, and Windows® OS (version 8.0 and higher). Older devices are not currently supported, but may be added soon. Advertisement