We provide Manual/User Guide, tips and tricks with tutorials for all devices

How to Reset BlackBerry Priv

How to Reset BlackBerry Priv

Reset BlackBerry Priv
How to Reset BlackBerry Priv - The factory reset BlackBerry protection feature uses your Google™ account information to help protect the data on your device. If your device is lost or stolen, the factory reset protection feature is designed to prevent someone else from being able to set up your device for use, even if that person tries to reset BlackBerry Priv or your device to BlackBerry Priv factory settings.

How to Reset BlackBerry Priv

The BlackBerry Priv must be set up using the same Google™ account information that was set up on the device before it was reset. To use the factory reset protection feature, you must set up a screen lock and you must add your Google™ account to your device.

A reset of the BlackBerry 10 smartphone is a troubleshooting method that completely turns off and restarts the BlackBerry smartphone's operating system software and applications. It is a useful step if the BlackBerry 10 smartphone is experiencing hardware, software, or wireless network related issues.

Note: A reset of a BlackBerry 10 smartphone does not delete any settings or data.
It is normal behavior for a BlackBerry smartphone to take several minutes to completely start up following a reset. There are two options for performing a reset BlackBerry : a hard reset and a soft reset.

BlackBerry Hard Reset

Note: A Hard Reset cannot be performed on BlackBerry smartphones that do not have a removable battery, such as
BlackBerry Priv
BlackBerry 10
BlackBerry Z30
BlackBerry Q5
BlackBerry Z3
BlackBerry Leap
BlackBerry Classic
BlackBerry Passport
To confirm whether or not a BlackBerry smartphone model has a removable battery, see:

The specifications for the BlackBerry smartphone, or
The section entitled Battery safety in the safety and product information for the BlackBerry 10 smartphone.
To perform a hard reset on the BlackBerry smartphone, complete the following steps:

Remove the battery cover from the back of the smartphone.
Remove the battery, and then reinsert it after a few seconds.
Replace the battery cover.

Performing the Reset BlackBerry To Factory process is accomplished by the following BlackBerry Tutorials

BlackBerry Priv User ManualConnect the BlackBerry smartphone to the computer via USB cable.
On the BlackBerry Enterprise Server, open a command prompt.
Type the following command:
For Windows 32-bit:
cd C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\etc\device\loader

For Windows 64-bit:
cd C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\etc\device\loader

Run the Loader.exe /resettofactory command.
Note: The above path is the default install location for Loader.exe and may differ depending on the installation path chosen by the Administrator.
For BlackBerry Desktop Manager installations on workstations, the typical location for the Loader.exe file is located here:

Windows 32-bit: C:\Program Files\Common Files\Research In Motion\AppLoader
Windows 64-bit: C:\Program Files(x86)\Common Files\Research In Motion\AppLoader

Reset BlackBerry Priv

BlackBerry Priv User Guide
Delete your device data with a factory reset BlackBerry Priv
Before you switch to a new device or give away your current device, you should delete your data. A factory reset is designed to delete all of the data on your device permanently so that it can't be recovered. The permanently deleted data includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.
  • Swipe down from the top of the screen once using two fingers, or twice using one finger.
  • Tap The Settings icon > Backup & reset.
  • Tap Factory data reset > Reset phone.
  • If any trouble read more BlackBerry Priv User Guide or contact BlackBerry Support

BlackBerry Soft Reset

To perform a soft reset on the BlackBerry 10 smartphone, complete one of the following BlackBerry Tutorials :
  • Press and hold the Power key for 10 seconds.
  • Press and hold the Volume up key and the Volume down key at the same time for 10 seconds.
To perform a soft reset, on BlackBerry smartphones running BlackBerry 7 and earlier, complete the following steps:

Note: This method is only available on BlackBerry smartphone models with a QWERTY keyboard. Do not attempt to perform a soft reset on BlackBerry smartphones that are equipped with SureType technology or the SurePress touch screen, such as the BlackBerry Pearl Series, BlackBerry Pearl Flip Series, and BlackBerry Storm smartphone.
Press and hold the Alt key.
While holding down the Alt key, press and hold the right Shift key.
While holding down the Alt key and right Shift key, press the Backspace/Delete key.
The display on the BlackBerry smartphone will turn off to indicate that the reset has started. The keys can now be released.
Note: The Alt key, right Shift key, and Backspace/Delete keys are not displayed the same on some BlackBerry smartphones, however, the location of these keys does not change.
ResetToFactory is a command of Loader.exe and it wipes the data and deletes any IT policies present on the BlackBerry smartphone.

This command can only be used on directly connected devices via a USB cable. This is not an Over The Air command.

Another way to Reset BlackBerry

BlackBerry Priv User Manual
Some wireless service providers and third-party device manufacturers have processes called master reset, factory reset, or master clear, which erase all user data and settings on non-BlackBerry devices, restoring them to 'factory default settings' or an 'out of box' state. The Wipe Handheld or Security Wipe features on BlackBerry smartphones perform the same function. For further information on erasing all data or applications from the BlackBerry smartphone.

The terms Wipe Handheld or Security Wipe should not be confused with performing a Reset to Factory. A Reset to Factory erases all user data and settings along with any existing IT policy from the BlackBerry Priv smartphone, but does not remove third party applications. For more information on and steps to perform a Reset to Factory.

To reset a legacy BlackBerry device (Research In Motion (RIM) 850, 857, 950, 957 devices), insert the end of a paper clip into the small hole on the back of the device.

Resetting the BlackBerry smartphone to factory defaults will erase all data from the BlackBerry smartphone (including built-in storage) along with any IT policies sent from a BlackBerry Enterprise Server.

In addition, an applied BlackBerry ID will be removed, allowing the use of another.

Warning: It is recommended to backup all BlackBerry smartphone data prior to performing a reset to factory defaults to ensure the data is not permanently lost. You can perform a backup of the BlackBerry smartphone .
For BlackBerry Desktop Software 6.1 to 7.1

These versions of BlackBerry Desktop Software have built-in functionality to perform a reset to factory defaults.

For BlackBerry Desktop Manager 4.7 to 5.0.1 and BlackBerry Desktop Software 6.0

On 32-bit Windows XP, Windows Vista, and Windows 7:

On the computer, click Start > Programs > Accessories > Command Prompt.
Note: Windows Vista and 7, right-click and select Run As Administrator.
Type cd C:\Program Files\Common Files\Research In Motion\Apploader and press Enter.
Type loader.exe /resettofactory and press Enter.
On 64-bit Windows XP, Windows Vista, and Windows 7:

On the computer, click Start > Programs > Accessories > Command Prompt.
Note: For Windows Vista and 7, right-click and select Run As Administrator.
Type cd C:\Program Files (x86)\Common Files\Research In Motion\Apploader and press Enter.
Type loader.exe /resettofactory and press Enter.
For BlackBerry Desktop Software 2.4 for Mac:

Close the BlackBerry Desktop Software if it is open.
On the computer, click on Go > Applications > Utilities > Terminal.
Type cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/ and press Enter.
Type ./bbdm resettofactory and press Enter.
Note: If the smartphone has a password enabled, that password must be specified within the command line. For example, type " ./bbdm -password 12345 resettofactory" (where 12345 is the BlackBerry smartphone password).

For BlackBerry Enterprise Server 4.1:

Open BlackBerry Manager.
Select BlackBerry Domain.
Click Edit Properties.
Select IT Policy.
Double-click IT Policies.
Select the appropriate IT policy or create a new one and click Properties.
Select Security.
Set the Reset to Factory Defaults on Wipe drop-down list to True.
Click OK to apply changes and exit.
Assign the IT policy to a BlackBerry smartphone user.
Right-click on the BlackBerry smartphone user and select Erase Data and Disable Handheld.
For BlackBerry Enterprise Server 5.0:

Log into the BlackBerry Administration Service with an account that can create or edit IT policies.
For example, Enterprise Administrator or Security Administrator roles.
Under BlackBerry solution management, expand Policy.
Click Create an IT policy or
Click Manage IT policies
Select the IT Policy to alter
Go to Step 6
Assign a name.
Click Save, then click the new IT policy name.
Click Edit IT policy.
Click the Security tab.
Set the Reset to Factory Defaults on Wipe drop-down list to True.
Click Save all.
Assign the IT policy to a BlackBerry smartphone user.
Select the PIN number of the BlackBerry smartphone user from Manage users and choose Delete all device data and disabled device.

Note: A shortcut may be used to avoid typing out the full string.

For a Mac, enter the first 3 letters of a specific folder, then press the Tab key: cd /App <Tab> will result in cd /Applications appearing on-screen.

For a PC, first type cd \ pro followed by the Tab key until it reads cd "C:\Program Files".
Note: Pressing the Tab key repeatedly also cycles through commands in alphabetical order.

Stepping through the folders individually helps eliminate spelling mistakes and guarantees the folder is present.

The factory reset performs much like the Wipe Handheld option from the BlackBerry smartphone, with some minor differences.

Wipe Handheld - The Wipe Handheld option is performed directly on the BlackBerry smartphone. This option removes all BlackBerry application data (emails, address book entries, calendar events, etc.), and allows the deletion of User Installed Applications and the content of the Media Card.

Reset to Factory Defaults - Application data will be removed and so are IT Policies. Third-party programs will NOT be affected by this operation. They will remain intact. Advertisement